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Computer Support

Desktop Services' Field Support serves the computing needs of Administrative and Academic Faculty and Staff at the University of Nevada, Reno. (See the list of buildings included in the Support Center's coverage area below.)

Desktop Services Hours

• Monday-Friday: 8:00 AM to 5:00 PM
• Open work orders by calling the Research and Computing Help Desk at (775) 682-5000.

Campus-Wide Services:

• Hardware and Software Support - Trained staff handle the installation, relocation, and configuration of hardware and/or software on most University-owned computer equipment located in University buildings.  Recommended maintenance upgrades and repair service on a warrantied hardware is available. 
  • Basic no-fee services
  • Fee Services and Opening a Work Order
  • Support for Non-University (Home) Computers
  • Safe Computing Recommendations
• PC Refurbishment Program
  When computers are replaced, sometimes the old computer can be rebuilt to make it available to go back into the university network. This Desktop Services program allows departments to buy rebuilt PCs for only $60, when they do not have funds for new computers. Used monitors and refurbished printers may also be available.
• PC & Laptop Replacement Program - Program is currently suspended due to lack of funding
  When PCs used by full-time, state-paid faculty and staff drop below a certain threshold, typically after 4 years, Desktop Services goes out to these users and evaluates whether to replace their computers with new PCs. (Currently suspended.)
• Campus Lab Support
  Consulting, design and hardware/software and security support for student campus academic labs.  Includes semi-annual design, update and installation of images.

Buildings Supported by Desktop Services' Support Center

Applied Research Facility/ Bureau of Mines Artemesia Building B&G / Facilities, North Campus Cashell Field House Central Services (Central Receiving) Church Fine Arts Clark Administration Davidson Math and Science Center Environmental Resource Center Facilities Services Fitzgerald Student Services (University Police; Office of International Students and Scholars)

Fleischmann Agriculture Frandsen Humanities Joe Crowley Student Union Jones Center Jot Travis Building Lawlor Events Center Legacy Hall Lincoln Hall Lombardi Recreation Center Mack Social Science Mackay Science Manzanita Hall (Basement) Mathewson-IGT Knowledge Center Morrill Hall Motor Pool (Plumbing) National Judicial College Virginia Street Gym

Orvis School of Nursing Parking Services Ross Hall Sarah H. Fleischmann Bldg Thompson Building Off-Campus Buildings: Haskell Building (Sanford Center for Aging) Nelson Building (Non-Medical) Redfield Campus (carry-in service available)