Fee Services
The Support Center must charge a fee for the following services:
- Providing refurbished equipment
- Refurbishing existing equipment
- Parts for computer upgrades or modifications
- Surplus equipment, which is purchased from Surplus Property and brought in for repairs, are charged for parts and labor.
- Standard resale items, such as an interface cable, network interface card, mouse, or network connection cable over 25-50 feet in length.
Charges and Accounting Procedures
When a service is billable, the Support Center charges on a fee-per-service basis.
- Charges reflect the time and materials spent for the completion of that work, which may vary from the original estimate.
- Before work can begin, payment must be received in the form of an Internal Purchase Order (IPO), signed with an account number.
- We accept a faxed copy of the IPO to begin work, but the signed original must be sent to Mail Stop 187 immediately.
How to Open a Work Order
- Call the unified Help Line at 682-5000 (on campus, dial 25000).
- To expedite analysis and repair, please be ready to supply the machine's manufacturer and model number and a brief description of the problem. The age of the equipment is helpful for warranty purposes.
- It is also helpful to have a brief history of the current issue, including a description of the problem, sample printouts, error codes, etc., especially when the primary user is not available.
- The work order will be assigned to Desktop Services Field Support.
- We issue a work order number once arrangements have been made for payment (IPO number.)
- We request contact information, including phone numbers and/or email addresses.
- We request secondary contact information (office staff, graduate students) in the event the user is not available when a technician arrives.
- Once a work order is open, your repair is held in a queue until a copy of the IPO is received. Please reference the work order number on the IPO paperwork.
