Research & Computing Help Desk

The Research & Computing Help Desk (RCH) serves the faculty*, staff, students and visitors at the University of Nevada Reno. The staff of trained professionals are ready to help you with any library or computing problem. The new Research & Computing Help Desk is located in the Atrium of the Mathewson-IGT Knowledge Center on the main UNR campus.

Fall 2008 Hours
Mathewson-IGT Knowledge Center

  • Monday-Thursday: 8 AM to 7 PM
  • Friday: 8 AM to 5 PM
  • Saturday/Sunday: 1 PM to 5 PM
  • Location: Atrium on Second Floor
  • Check www.knowledgecenter.unr.edu for Holiday/Break times

Contact Information

  • Computing: 775-682-5000 (25000 on campus) or help@unr.edu
  • Research: 775-682-5657 (25657 on campus) or ref@unr.edu


SELF-HELP AVAILABLE FOR FACULTY & STAFF
HELP US HELP YOU!

Faculty & Staff may submit their own trouble tickets to the IT call tracking system by using their UNR NetID to login.

Provide a short, clear title for your ticket and then add as much detail as necessary to help us determine the best way to help you. Be sure to tell us where you are (on-campus details, off-campus or using a mobile device), how and when to get in contact with you (cell, office or home phone or email address) and a description of your problem or request (software, hardware, network, cell phone, etc)

CLICK HERE TO LOGIN TO FOOTPRINTS

(If your login is not accepted please contact the Research and Computing HelpDesk in the Mathewson-IGT Knowledge Center in person or at the phone numbers or email addresses listed above.)

RCH August 08

* Faculty at University's School of Medicine should contact the Medical School Help Desk at 775-784-3534.