What is the cost of joining the Supported Platform?
There is no charge to academic or administrative departments at the University of Nevada, Reno.
How do I get on the Supported Platform?
Generally, the department chair meets with her/his department. Then, the chair contacts either Information Technology, the local Systems Administrator, or Desktop Services’ Support Center at (775) 784-1540 x 1 (Ray Newcomb or Ken Hull).
If you wish, an IT representative can meet with you to discuss options and the migration process.
Our department is not familiar with MS Outlook and Exchange for email and calendaring. How can we learn to make the most of it?
Besides coordinating the migration, your team leader will help you schedule IT-provided training in Outlook and Exchange. In addition, some excellent online training is available at no charge on the IT website at http://www.it.unr.edu/help/outlooktraining.asp. Other classes are also available, coordinated by the University’s Professional Training & Development (PT&D) Department.
What about network file space?
In most situations, saving your work-related documents to a network file server with fast disk drives and backups is considered best practice.
In some scenarios, the network file space may be too limited for users and departments. For departments with larger file space needs, we recommend either a dedicated file server or leased network space.
Will I lose data by moving to this platform?
No. All of your data is transferred to the IT Division’s Network Attached Storage (NAS), a centralized server. Still, a backup copy will be necessary.
Is my data secure?
Yes. NAS directory security is based on your NetID username and password. Only you can access your own H: (home) drive. Access to the G: (group) drive is defined by your department.
Is my data backed up?
Yes. Data is backed up to tape nightly. Tapes are stored off-campus on a weekly media rotation basis.
What is my email address?
Email addresses are based on your NetID. Generally, it will be the same as your old address. However, if you have special characters in the old address, the new address will be different.
Will I need to check both old and new email accounts?
No. Your old email account is configured to forward to the new account.
Will my address book and contacts be available in the new email system?
Yes. Our standard practice in the migration is to import all address books and contacts.
Can I access my email and calendar from home?
Yes. Outlook Web Access is available at http://owa.unr.edu.
Will anyone be able to access my computer via remote assistance?
Connecting via remote assistance is only with the explicit consent of the end-user and is only done by a handful of carefully trained IT professionals.
Who is my primary point of contact for support?
First call Desktop Services’ Support Center at 775-784-1540 x.1. They can usually resolve your issue over the phone or by using remote assistance (with your consent).
Anything that can’t be resolved this way is logged into the FootPrints tracking software and your Systems Administrator is dispatched.
