The Supported Platform

University departments are invited to join IT’s Supported Platform model for desktop computers.

You will reap many benefits by having your department's computers on the Supported Platform, including having more control over viruses and spyware; taking full advantage of centrally purchased hardware and software to save money; and reducing any worries about backing up your files. Plus, being on the Supported Platform allows easy sharing of files and collaboration with colleagues inside and outside your department!

But that's just the beginning ... read more below!

Quick Response Time

When you have a computer problem, it usually can be resolved in “real time” on the Supported Platform. The IT Division’s trained computer experts are able to access your computer remotely (but ONLY when you need it and with your consent). Since this is a much more efficient way to help users, your problems are resolved much quicker!

Automatic Updates and Backups

You no longer have to use your desktop PC as a data repository. Files are automatically stored on the NAS (Network Attached Storage) and backed up to tape nightly. And, for nearly all users, the Supported Platform provides automatic updates to your operating system, antivirus protection, and other key software applications that you need.

Other Benefits of the Supported Platform

  • Symantec® AntiVirus Corporate Edition, our managed antivirus client, means your virus definitions will always be up to date!
  • Exchange email account (250-MB quota) with integrated Calendar, Contacts, and Tasks lets you keep a central calendar, set meetings, invite attendees, and easily filter out junk email.
  • LANDesk, a remote management and assistance system, helps us to provide you quick and efficient support when you need it.
  • Membership in the University domain (using the NetID login) consolidates the way you access your resources. You only need to remember one username and password!
  • Automatic operating system updates on Windows® 2000 Professional or Windows® XP Professional (for PCs) and the Mac OS X operating system (for Macs).
  • Automated software installation and support of Microsoft Office® Professional (PCs), which includes Word, Excel, PowerPoint, Outlook, Access, and Publisher; or Office Professional (Macs), which includes Word, Excel, PowerPoint, Entourage, and Virtual PC.