ResHall Network Troubleshooting

If you are having trouble with the computer registration process, see the Troubleshooting section at the bottom of the Registration Instructions page.

 

If you are unable to connect to the ResHall Network to register your computer, or if you have already registered and are experiencing connectivity problems, below are some common problems and some suggestions to solve them. For further help with network connectivity problems, contact the Help Desk at 784-4320 x1.

 

Problem: Unable to connect to network

Solutions:

  • Check that your Network Interface Card is installed properly and working.
    • Many newer computers have built-in Network Interface Cards (Ethernet connections). If you have an add-in card, ensure it is installed properly. (You may need to contact an authorized service center.)
    • Windows Users: Check the Device Manager to ensure there are no conflicts (yellow exclamation mark) or non-working (red "X") Network adapters
    • Mac Users: Check the System Profiler under "Network" and verify that your network adapters are listed and are configured properly.
  • Make sure the network patch cable meets requirements and is connected properly.
    • Patch cables should be no longer than 25 feet, and be marked at Category 5 (Cat5), Cat5e, or Cat6.
    • The cable should snap into place at both ends with an audible click, but should not require excessive force to insert it into the jack.
  • Check the status lights on your Ethernet connection.
    • Refer to the manual for your computer or Ethernet card, as each manufacturer's card may use different colored lights or different signals (blinking, steady, etc.) to indicate operation.
    • Check for a "link status" light to indicate whether your computer has successfully established a link with the network.
  • Make sure your network settings are configured properly. See the appropriate configuration instructions for your operating system.
  • Reboot (restart) the computer.

 

Problem: Computer hangs/freezes when trying to access the Internet

Solutions:

  • Run a full-system antivirus scan, as well as a full-system spyware/adware scan.
    • Contact the Help Desk for assistance with scanning for viruses and spyware/adware.
    • Refer to the Security Checklist for tips and links to install antivirus software.
  • If you have recently installed or upgraded software, try uninstalling the new software. Often times software conflicts can cause unexpected freezes or crashes.

 

Problem: I've already registered, but keep seeing the registration screen

Solutions: