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To clear temporary files on Firefox under Windows
or Mac, click Tools->Clear Recent History (or
press the Shift, Ctrl, and Delete keys all at once
on Windows) and it will bring up the following
screen:
| Windows | Mac |
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Make sure the Time Range is set to ‘Everything’
and Browsing & Download History, Cookies, Cache,
Active Logins and Site Preferences are checked. Then
click “Clear Now”.
Restart Firefox and try the website you
were having trouble with again to see if the
problem is resolved.
Pop-ups:
Some pages, such as Webcampus.unr.edu, require
pop-ups to be enabled. To
enable pop-ups for a specific site, click
Tools->Options and then click Content among the
icons along the top so it looks like the following
screenshot:
| Windows | Mac |
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Click the Exceptions button and then enter in the
URL of the site you would like to allow pop-ups
from and click Allow.
WebCampus is used in the example below because it
is a site at UNR that requires pop-ups to function
properly.
| Windows | Mac |
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Other
things to check:
Add-ons and Toolbars may also interfere with
websites working properly. You can
bypass these potential problems by starting
Firefox in Safe Mode. Firefox
Safe Mode is a Windows only option. To
access it, click the Start button, then ‘All
Programs’.
Find and click on the ‘Mozilla Firefox’
folder and there should be an option called
‘Mozilla Firefox (Safe Mode)’. Click
that icon to start Firefox in safe mode.
The website you are trying to use may not display
or operate properly if your anti-virus software is
integrated into your web browser. Check
your anti-virus documentation and temporarily
disable it to see if that resolves the issue.