University of Nevada, Reno

Technology Support

Internet Explorer Browser Check

To clear temporary files on Internet Explorer, press the Shift, Ctrl, and Delete keys all at once and it will bring up the following screen:

IE Check 1

Make sure the Temporary Internet files, Cookies, and History are checked then click Delete.  Restart Internet Explorer and try the website you were having trouble with again to see if the problem is resolved.

Pop-ups:

Some pages, such as Webcampus.unr.edu, require pop-ups to be enabled.  To enable pop-ups for a specific site, click Tools->Pop-up Blocker and then click Pop-up Blocker Settings like in the following screenshot:

IE Check 2

Enter in the URL of the site you would like to allow pop-ups from and click Add.  WebCampus is used in the example below because it is a site at UNR that requires pop-ups to function properly

 IE Check 3

Other things to check:

Add-ons and Toolbars may also interfere with websites working properly.  You may want to uninstall these items from Start->Control Panel->Uninstall a program or check their documentation on how to disable them.

The website you are trying to use may not display or operate properly if your anti-virus software is integrated into your web browser.  Check your anti-virus documentation and temporarily disable it to see if that resolves the issue.

Last Edited:  28 February 2011