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What are UNR's current audit requirements? Do I need to review my long distance usage every month?
How do I order equipment and where does the IPO go?
How do I dial out long distance?
How do I apply for a long distance Calling Card?
What do I do if I have a service problem with my land line?
What do I do if I have a service problem with my cell phone?
What do I do if I have a billing question for a land line/ desk set or cellular phone?
I see a 411 charge on my CAIS account statement, how do I find out who made them?
What is MTS?
MTS is the current billing application used by the University for
billing back its phone equipment and long distance services. It is
also used to bill back for AT&T Mobility, Sprint cell phones,
411 directory assistance, Qwest 800 numbers and Calling Cards.
Billing statements and reports are viewed from the MTS website.
What are UNR's current
audit requirements? Do I need to review my long distance usage
every month?
Yes, a departmental long distance review is required every
month. Current requirements are listed in the University
Administrative Manual under Telephone Charges
1,066.
How do I order
equipment and where does the IPO go?
Work orders should be placed by calling the Help Desk at 682-5000x3 (25000x3 on
campus). All orders require a signed IPO.
IPOs are used to order new phone equipment, voice mail, and long
distance authorization codes. For the work to be completed the
IPO must be faxed to 784-1010 and the original sent to Laura
Christie at MS/322.
How do I dial out long
distance?
Long distance calls will require an authorization code.
If you do not have a code you cannot place a long
distance call. To request an authorization code,
call the Help
Desk at 682-5000x3 (25000x3 on
campus). There is a charge for the
authorization code which must be paid with a signed IPO.
Please have an administrative assistant or budget person, with
proper account information, to request this for you.
How do I apply for a long distance Calling Card?
A calling card is used to pay for long distance calls when you are away from campus on University business. You must submit a calling card application form to UNR IT Telecom. Click here for a copy of the
application with instructions.
How do I get on
the Telereports list so I know the billing reports have posted and
I can view the detail for my department or account
number?
Please email Laura Christie, christie@unr.edu, with your
netid, name, and the account numbers that you will need to
access.
You will then be given Account Code Manager status. Each
month you will receive an email stating that the billing is
completed, any new news, and you may then access your reports.
What do I do if I
have a service problem with my land line?
Please contact the Help Desk at 682-5000x3 (25000x3 on
campus) to open a work order.
What do I do
if I have a service problem with my cell phone?
Please contact the Cell Phone Support Desk at (775) 682-5047 or cellphonesupport@unr.edu.
What do I do if I
have a billing question for a land line/ desk set or cellular
phone?
Please contact Laura Christie at (775) 682-5689/christie@unr.edu or Amanda Evans
at (775) 682-5683/aeevans@unr.edu.
I see a 411 charge on my CAIS
account statement, how do I find out who incurred these
expenses?
From the MTS website, go to the UNR tab, select JV Detail. Then
select the correct invoice period month and year. Under Extra
JV Filters, Service Providers, select 411 Directory Assistance from
the drop down menu and then press the Generate Report icon.
This detail report will list only 411 calls and will tell you the
extension/person that made the call and when.
I am a new vendor on
campus and need telephone service. I don't have a UNR CAIS account
number, how do I get a phone set up?
Outside vendors who wish to be included on the UNR PBX system will
need to follow these instructions:
Contact Marlene Parks at (775) 784-4100 to discuss
equipment needed. Provide Marlene Parks and IT Administration
(Laura Christie, christie@unr.edu)
with Vendor Name and Billing name if different, billing contact
information including billing address, email, and phone
number. Outside vendors are billed on a quarterly prepay
basis for their phone equipment and quarterly for their long
distance. Different rates may apply.