What is MTS?
MTS is the current billing application used by the University for billing back its phone equipment and long distance services. It is also used to bill back for AT&T Mobility, Sprint cell phones, 411 directory assistance, Qwest 800 numbers and Calling Cards. Billing statements and reports are viewed from the MTS website.
What are UNR's current
audit requirements? Do I need to review my long distance usage
Yes, a departmental long distance review is required every month. Current requirements are listed in the University Administrative Manual under Telephone Charges 1,066.
How do I order
equipment and where does the IPO go?
Work orders should be placed by calling the Help Desk at 682-5000x3 (25000x3 on campus). All orders require a signed IPO. IPOs are used to order new phone equipment, voice mail, and long distance authorization codes. For the work to be completed the IPO must be faxed to 784-1010 and the original sent to Laura Christie at MS/322.
How do I dial out long
Long distance calls will require an authorization code. If you do not have a code you cannot place a long distance call. To request an authorization code, call the Help Desk at 682-5000x3 (25000x3 on campus). There is a charge for the authorization code which must be paid with a signed IPO. Please have an administrative assistant or budget person, with proper account information, to request this for you.
How do I apply for a long distance Calling Card?
A calling card is used to pay for long distance calls when you are away from campus on University business. You must submit a calling card application form to UNR IT Telecom. Click here for a copy of the application with instructions.
How do I get on
the Telereports list so I know the billing reports have posted and
I can view the detail for my department or account
Please email Laura Christie, email@example.com, with your netid, name, and the account numbers that you will need to access.
You will then be given Account Code Manager status. Each month you will receive an email stating that the billing is completed, any new news, and you may then access your reports.
What do I do if I
have a service problem with my land line?
Please contact the Help Desk at 682-5000x3 (25000x3 on campus) to open a work order.
What do I do
if I have a service problem with my cell phone?
Please contact the Cell Phone Support Desk at (775) 682-5047 or firstname.lastname@example.org.
What do I do if I
have a billing question for a land line/ desk set or cellular
Please contact Laura Christie at (775) email@example.com or Amanda Evans at (775) firstname.lastname@example.org.
I see a 411 charge on my CAIS
account statement, how do I find out who incurred these
From the MTS website, go to the UNR tab, select JV Detail. Then select the correct invoice period month and year. Under Extra JV Filters, Service Providers, select 411 Directory Assistance from the drop down menu and then press the Generate Report icon. This detail report will list only 411 calls and will tell you the extension/person that made the call and when.
I am a new vendor on
campus and need telephone service. I don't have a UNR CAIS account
number, how do I get a phone set up?
Outside vendors who wish to be included on the UNR PBX system will need to follow these instructions:
Contact Marlene Parks at (775) 784-4100 to discuss equipment needed. Provide Marlene Parks and IT Administration (Laura Christie, email@example.com) with Vendor Name and Billing name if different, billing contact information including billing address, email, and phone number. Outside vendors are billed on a quarterly prepay basis for their phone equipment and quarterly for their long distance. Different rates may apply.