University of Nevada, Reno

Technology Support

Safari Browser Check

To clear temporary Internet files on Safari on Mac OS X, open Safari and select ‘Reset Safari…’ from the Safari menu. On Windows, click the Gear in the upper right hand corner of Safari and select ‘Reset Safari…’ See the following screenshots for examples:

Mac Windows
Safari Mac 1 Safari Windows 1

This will bring up the Reset Safari options like the example screenshots below:

Mac Windows
Safari Mac 2 Safari Windows 2

Make sure the checkboxes are checked to match the screenshots specific to your operating system as in the examples. Then click “Reset”. Restart Safari and try the website you were having trouble with again to see if the problem is resolved.

Pop-ups:

Some pages, such as Webcampus.unr.edu, require pop-ups to be enabled. Safari only allows a global Pop-up setting either allowing them for all sites or for no sites. Open Safari and click the Safari menu. Make sure there is NO check next to ‘Block Pop-Up Windows’. This setting can be toggled off and on by pressing the Shift, Command, and K keys all at once.

On Windows, click the Gear in the upper right hand corner of Safari and make sure there is NO check next to ‘Block Pop-Up Windows’. This setting can be toggled off and on by pressing the Ctrl, Shift, and K keys all at once. See the following screenshot for examples:

Mac Windows
Safari Mac 3 Safari Windows 3

Other things to check:

Add-ons and Toolbars may also interfere with websites working properly.  You may want to uninstall these items from Start->Control Panel->Uninstall a program or check their documentation on how to disable them.

The website you are trying to use may not display or operate properly if your anti-virus software is integrated into your web browser.  Check your anti-virus documentation and temporarily disable it to see if that resolves the issue.