NEC Telephone & Voicemail | Cell Phones | Long Distance | Conferencing | Billing | Directories | FAQs |
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General questions about the new phone system:
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Let us know your thoughts and questions! |
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Questions about how to transfer, forward, fax, etc:
Questions about long-distance access codes:
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All faculty and staff should have received an email on 1/10/07 with their phone number, whether it was changed or not, and instructions for accessing voice mail. Telephone numbers also are on the new phone that was left on your desk. If someone calls my old phone number after the cutoff, will they receive any message? All of the "old" phone numbers continue to work. For example, if you call the main Getchell Library number: 784-6500, you hear a message with options. However, none of the "old" extensions is valid. Why on Earth did you wait to cut off the phones until right before Spring Semester begins? Our former phone service provider offered a limited number of times when the University could take control of phone services. We were forced to cancel the original cutover during Winter Closure because of two outstanding issues that were later resolved. The next best optimal time for the cutover to the new system was the 3-day Martin Luther King weekend (Jan. 12-15, 2007), when the new NEC telephone system was installed and activated. How do I find someone's new phone number? Go to the online University Directory (also linked to the University home page) for updated numbers or call the main University number (784-1110). My phone number is incorrect in the online University directory. How do I get it corrected? You may update your own contact information (phone number, fax number, email address, on-campus address) through the Employee Self Service (ESS) system. However, to change your name, department, or title, you must contact the Human Resources office. My department's phone number is incorrect in the online or printed University directory. How do I get it corrected? Send an email with the correct information to directory@unr.edu . Will we still have departmental 4-digit dialing with the new system? No. On-campus calling now requires 5 digits. There are three different prefixes or exchanges– 784 , 327, and 682 . For example, to call a 784 number from on campus, you would dial 4XXXX. Or to call a 327 number, you would dial 7XXXX. Some parts of the campus have not had 4-digit dialing. Since the campus telephone system has grown organically without the benefit of long-range planning, the University had not reserved the balance of the 784 exchange. Over the years, as the University exhausted the supply of 784 exchange numbers, AT&T began assigning 327 exchange numbers to the campus. As we looked into the future, it was clear that the available 327 numbers would not sustain our growth. As a result, we purchased a large block of 682 exchange numbers. This will supply us with numbers for growth as well as stem the proliferation of exchange numbers affiliated with the University. Where will I find instructions for using my phone and voicemail? Go to the Using Your Telephone and Voice Mail page. If you would like to take a class, training is being coordinated through Professional Development & Training (PD&T) from their Web site: http://www.howler.unr.edu/ppp/default.htm . Click on Training Calendar to see a complete list of "TDC Detailed Telephone Training" classes. What models of phones are available? Although, your local telephone design coordinator (TDC) selected a phone for your desk and department, the following telephone models are available across the system.
How do I go about getting a headset? Three vendors carry the GN NETCOM wireless headset. Review the prices on the 3 web sites listed below and decide which headset you want. To purchase, you can use your UNR Pcard and it will come to you.
How will old phone numbers on departmental web pages be updated? The campus Webmaster will be changing the telephone numbers on the top level of the campus Web site. As with all content on the University Web site that is below the top level, this content is the responsibility of the respective department or area. Please be sure to contact the individual(s) responsible for maintaining those department pages. What about “on hold” messages? Who creates them? A single on-hold message will exist for the entire telephone system. The Office of Marketing and Communications will manage such messages to ensure that the message best represents the University. Is the "on-hold" music going to be KUNR? The campus "on-hold" music may change over time, but it will always be something that represents the campus as a whole. Responsibility for a coordinated brand and image representation of the campus rests with the Office of Marketing and Communications. Press Transfer (next to red "Hold" button), then input the 5-digit extension or programmed “Speed Dial” button for the person to whom you want to transfer the call. How do I transfer a call directly to voicemail without ringing the phone? For example, if a secretary needs to transfer a call directly to her supervisor's voicemail, follow these instructions. There are 2 sets of instructions, depending on whether or not the phone from which you are transferring a call has voicemail.
How do I forward calls to voice mail so they don't ring in my office? Either lift the handset or press the “Speaker” button so you hear a dial tone. Press the “Fwd All” button and then the VM button to forward to voice mail. You may also forward to any on-campus telephone number by pressing the “Fwd All” button and keying the 5-digit extension. How do I bypass someone's greeting to leave a message? Press 9 to bypass a greeting. You will hear the beep to leave a message. Can I listen to my messages from home? Yes. Dial the campus voicemail system at 682-9950 (or 29950 on campus), press *, enter your ID (5-digit extension) and password. How can the red message light be removed when there are no messages? The red message light should go off after you listen to your messages and either save or delete them. If your VM red light indicator stays on when there are no messages, please turn in a repair request to x25000, option 5. Can I get a list of people who have called me? No, but you can see the last 5 numbers that you dialed:
Unfortunately, the system does not have a way to store a Caller ID history (e.g., a list of incoming callers and their numbers). Call forwarding doesn't seem to work on my phone. If the forwarding feature is not working on your telephone, call 682-5000 and press 5 for assistance. Can I forward my calls to my cell phone? Technically, yes. In fact, calls can be forwarded to any telephone, anywhere. That is a powerful feature, but one that could be potentially costly. We are enabling this feature with great care and, at this point, upon request. If your phone is in a secure area, there is limited risk. Keep in mind that enabling call forwarding of this nature increases the ease by which call fraud can take place. This can be costly and embarrassing. Other institutions have suffered thousands of dollars of losses through widespread deployment of this feature. If you need this feature enabled, please send an email to the Vice President, Information Technology at stevenz@unr.edu . We are examining ways to build in safeguards to protect users of this feature. Why can I program some of the buttons on my telephone, but not others? The top row of buttons are “hard coded” by the system and you cannot change them. Can I fax to an on-campus fax machine using a 5-digit number? Not at this point, this will be enabled in the first half of 2007. If a person is going to be gone, can their assistant get access to their voicemail? You can easily access your voicemail remotely yourself by dialing in to (775) 682-9950 and following the prompts. If the assistant has the password to the voice mail, they can check it as well. Before the new telephone system, my calls all went through a departmental administrative assistant. I don't want to have my assigned, direct number distributed or published. Not a problem. You may update your own contact information (phone number, fax number, email address, on-campus address) through the Employee Self Service (ESS) system. If you do not have access information to ESS handy, please send an email to stevenz@unr.edu . Include your name and the telephone number that you do not wish to appear in the University directory or elsewhere. Also, include the public University telephone number you would like to have associated with your name. I will handle it for you. Can I add outside services (e.g., long-distance provider, voicemail) to my campus phone? More FAQs Related to Access Codes How do I make a long-distance call from the new NEC system? Most long-distance calls will require an access code (also called an authorization code). Access codes provide a means of controlling unauthorized use of phones and are used for accounting for long-distance charges.
A long-distance access code is a 6-digit random number that is assigned to an individual to allow that individual to make a long-distance call from any telephone on campus and to be billed appropriately. Most telephones are currently programmed to require an access code before a long-distance call can be completed. Must I use an access code? My telephone is in a locked office and I'm not concerned about unauthorized long-distance calls.Absolutely not! Information Technology provides a service and does not wish to serve as enforcement of policies that rightly belong to individual campus units. Given the method of rapid deployment, most telephones were installed with this feature in place. Access codes are to prevent unauthorized long-distance calls; the access codes are billed to specific departments or programs. If a department administrator does not wish to require the use of access codes, that administrator should contact Vice President Steve Zink to arrange for the restriction to be removed from the department's telephones. Can a department administrator or her/his designee assign long distance access codes?Absolutely! Indeed, IT will turn over access code distribution to any budget authority for distribution within their area. These codes will be assigned to a departmental account for which the requestor is responsible. Keep in mind, that all codes so assigned and used will be billed back to the department on record and that these access codes can be used on any University telephone on campus. My telephone requires an access code, but I didn't receive one. What should I do?Call 682-5000 (25000) and press 5. Have your employee ID handy and your request will be processed. You will receive a long-distance code shortly thereafter. I handle telephone billing for my department. How do I know what access codes have been assigned to which faculty and staff?The IT telephone team will be providing you a list of codes in the near future. Authorized individuals can cancel an access code at any time. I like the idea of access codes, but don't want to have to type it in each time I make a long distance call. How can I avoid this?This is easily accomplished. All you need to do is assign the access code to a speed-dial button.
When you make a long-distance call and hear the beep for the access code, simply press the programmable button with the stored access code, and your call should ring through. I call the same long-distance number on a regular basis. I don't want to type this number and an access code every time.Understandable. This is simple to do. All you need to do is assign the entire sequence to any given speed-dial button, as explained above. An additional second or two may be required to be placed in the string of numbers for overseas calls. If you need assistance, call 2-5000, and we will help you set this up. | |||||||||||||||||
