Develop and maintain the campus network. Support network growth and increased redundancy and reliability.
Average bytes received from Internet each day (2004): 87,834,829,351
Average bytes sent to Internet each day (2004): 10,451,116,880
Number of hosts communicating with Internet per day:
Average 6,448; Maximum 11,973
Unique device addresses on the network Spring 2004: 12,221
Develop and maintain the wireless network. Wireless network access is available in 32 buildings and 4 outdoor areas.
Manage security for the campus network. Maintain border controls and firewalls, conduct security audits, and respond to security incidents.
Support faculty and staff desktop computers. The “Supported Desktop Platform” has been installed on all IT-supported administrative faculty/staff PCs and on new PCs purchased since January 2004. The supported platform enables centralized support of the workstations, allowing automatic updates of virus applications, operating system, and application software. Academic faculty/staff PCs are also supported through the Desktop Services unit on request. IT supports a 4-year replacement cycle for PCs for state-funded faculty and staff.
Provide Computing Help Desk service for students, faculty, and staff. Constituents may call the Help Desk or the Support Center for assistance with e-mail, computer equipment, connectivity, software, or any computing-related issue. Classroom Services (TLT) also provides assistance with any computer-related issues in classrooms.
Provide centralized UNIX-based e-mail, mailing lists, and Microsoft Exchange services for faculty and staff.
Support college and departmental computing. Computing Systems Administrators work in the colleges and departments to support departmental servers and other computing initiatives in their assigned areas.
Provide support for Web publishing. Web Services develops and maintains the University Web site. Custom and template-based Web design services are provided to academic departments to ensure that Web sites are easy to maintain and conform to university standards.
Maintain a comprehensive information base for authentication and authorization of services. Faculty, staff, and students use their NetIDs for accessing many online services.
Provide support of instructional technology (audio/visual and computers) in campus classrooms. There are 76 “smart” classrooms from the campus pool of 118 scheduled classrooms. A basic smart classroom contains fixed technology to enable a multimedia presentation. Portable technology is also supplied for instructional uses to the remaining portions of campus. TLT consults on campus instructional technology standards, technology installation, training, and maintenance.
Provide presentation technology support for campus special events. The campus hosts an ever-increasing number of ad hoc type events from Regents’ meeting to the President’s stateof the University address to videoconferences. These events require specialized technology and support to be successful.
Support online learning with WebCT. IT staff work with faculty to integrate technology into the curriculum. At present, over 11,000 students have WebCT accounts in 650 courses/sections involving 250 faculty.
Develop and maintain a University data repository that is integrated, accessible (as appropriate) and easy to use for staff, faculty, and administrators. The Campus Administrative Information System (CAIS) makes available financial, human resources and student data.
Manage software licenses. IT maintains campus license agreements with Microsoft, Symantec Antivirus, Macromedia, Adobe Writer, AutoDesk, and many other software packages. Symantec Antivirus and standard Microsoft Office products are available to faculty and staff at no charge. Other software is available at significant discounts.
Provide network-based storage. Network-based storage provides significant benefits for users, including large amounts of disk space for central file storage and rapid recovery from failed disks, with resources usable by multiple operating systems.
Support administrative applications. IT manages the equipment and software for a wide variety of applications, including Telcomm billing, Adastra (scheduling), EMS (event management system), fsaATLAS (INS reporting), Maximo (track work orders), Assessment surveys, the University Directory, and many more.
Support the Nolij document imaging system. Many departments on campus use document imaging applications.
Support telephone services on campus. Services include telephone installation and repair, Centrex lines (4,500), more than 70 departmental key system units, voice mail, long distance, telephone conferencing, and cell phones.
Provide local media production services. Consulting, design and production of video, photo, audio and digitally based programs. Broadcast quality for dynamic media and publisher quality for paper-based projects is available.
Provide support for videoconferencing, campus Access Grid Node sites, and the Dynamic Media Lab. As the campus continues to evolve towards a digital convergence, many of the resources students and faculty need become a standard expectation of IT services.
Provide computers for student access. IT supports general access computing labs in Getchell Library and the Student Union (127 computers). There are an additional 135 computers in the University Libraries that are available to students. Students may check out laptops from Getchell Library and TLT (in Cain Hall).
